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Consumer info

Above our logo and in the main menu you can select following languages: English, German and Dutch.

Although it is NOT neccessary, you could register yourself in our database. In that case you'll only have to enter
your adress data once, make a preference list, etc.  IF it's not working refresh with Cntr/F5 combination!
It is always possible to enter your data WITHOUT login. Then you have to fill in your personal data every time
you place a new order. Our website is running under secured (https:) conditions,
so your data is encrypted and secured while transferring, don't worry.

Unless noted otherwise, and unlike lots of other webshops,  all prices are per piece in €, and local VAT (BTW, MwST) of 21% ! !
So, with us no trics with ex. VAT or discount prices listed on never required quantities (f.e. 4pc up) and at the end VAT charged, etc.
Mostly our PIECE price is lower than we could find in other webshops. If not, let us know!
Besides that, we do not have different freight charges depending weight; we have ONE (low) price for parcels up to 30kg.
Customers outside the EU do not have to pay this  21% VAT (BTW) to us, but to their local customs and will automatically
be deducted, but only if you fill in the correct country in your adress fields!  
Custom charges are calculated automatically for Norway and Switserland, but please enter the CORRECT country.

With parcel shipments you will get a trackingnumber from DPD as soon as they accepted the shipment.
Then, you can follow your parcel at www.dpd.com

Our system automatically calculates a discount of 3% on orders above € 300,-
meant as a rough compensation for calculated freight charges.

International small (enveloppe) packages <1kg and containing small parts only are charged with 5,50 and sent per mail.
If you enter to large or to heavy parts, our system automatically switches to DPD Parcel shipment.
Charge for other countries is more complicated and calculated
by our system while ordering depending on country only. If you live on a (smaller) island,
it is possible that we charge you extra freight charges in cases that DPD charges this to us as well.

Sometimes people contact us, because they can't proceed in the order process.
Most probably you didn't enter your country in your adress fields then. Please do so !

You can pay by Paypal (including creditcard like American Express, Visa, Maestro and Mastercard).
Our Paypal account is     paypal@eltimaudio.com     at PAYPAL.com website

You can also pay in advance by internet banking.
Our international bank account (IBAN): NL28 INGB 0666 4924 33  
ING Bank Groningen (BIC):  INGBNL2A
attn: ELTIM audio BV in Mensingeweer NL

ELTIM audio BV
Eenrummerweg 5
NL-9961PC  Mensingeweer
T +31 595 491748
Mo - Sa  7.30 - 20.00, CET

Please note that all underscored text and most puctures and logo's in our website
hide extra information, like data, email adres or website, f.e. click on PAYPAL
above and you will be linked to the Paypal website for more information.
By doing so, our website itself is most compact, increasing readability.